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CRM(Customer Relationship Management) Voice

CRM offers customized outsourced service to consistently improve quality and customer satisfaction ratings while also lowering overall cost of operations. CRM facility is a high performance center offering exceptional quality of service. This primarily involves telephone support covering sales, customer service, technical support, helpdesk and collections. The facility offers clients integrated, multichannel communication service to provide a consistent and high quality customer experience.

Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerised system. They answer inquiries, resolve problems, record complaints and/or receive feedback.

Training Scheme
Training Program Offered via various schemes named below

  • Entrepreneurship-cum-Skill Development Program (ESDP), NIESBUD , govt of India
  • Food Safety Training and Certification (FoSTaC), FSSAI , Govt of India
  • Employment Certification Program (ECP), Sector Skill Council, Govt of India
  • Corporate Skill Training Program(CSTP), IIEST Federation

Type of Certification

  • NIESBUD Certification, Govt of India
  • Sector Skill Council Certification, Govt of India
  • FSSAI Certification, Govt. of India
  • Employment Certification, IIEST Federation
  • Council for Promotional Research, Trade in Traditional Food Rating Certification

The Objective of Programme:

  • To identify and train the potential employee in this sector.
  • To develop and strengthen employability skill quality and motivation.
  • To enhance industrial skill.
  • To provide post-training assistance.

Equivalent Job Profile
After completing the training program of CRM Voice, the candidate can also go for pursuing job profile related to this industry as it matches all the required skills for these jobs as:

  • Customer Service Associate
  • Customer Service Representative
  • Helpdesk Coordinator
  • Customer Service Advisor

Technique used to train a candidate: Reversal Theory Base Training

 

Employment Certification Program (ECP)

Employment Certification Program (ECP) , a training scheme by IIEST Federation in joint collaboration with Sector Skill Council, Govt. of India provides candidate with training and certification to get job in the industry.

Accreditation of Certification 

  • IIEST Federation
  • Sector Skill Council, Govt of India.

Eligibility of the Candidate:

The students appearing in their last semesters of graduate can enroll for this training of employment certificate

Selection Criteria:

  • Candidate can sit for E-CET (Employability Common Entrance Test).
  • Obtaining SPG (Selection Point Grade), candidate will be eligible for admission in training as given below.

Program Code: ECP80

Program Code: ECP150

Program Code: ECP250

Program Code: ECP1000

Corporate Skill Training Program (CSTP)

Corporate Skill Training Program (CSTP) is a scheme which provides academically trained candidates pursing job for less than 1 year  or seeking promotion in different industry to learn the art of understanding the ways of corporate and applying the practically corporate skills in order to do the job.

Accreditation of Certification 

  • IIEST Federation
  • Sector Skill Council, Govt of India.

Eligibility of the Candidate:

The students appearing in their last semesters of graduate can enroll for this training of employment certificate

Selection Criteria:

  • Candidate can sit for E-CET (Employability Common Entrance Test).
  • Obtaining SPG (Selection Point Grade), candidate will be eligible for admission in training as given below.

Program Code: CSTP70

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